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Our solutions

Our solutions

With our software, you can diagnose NCR 58xx Personas and 66xx SelfServ ATMs in the field, authorize new USB modules in NCR SelfServ ATMs, and diagnose the health of NCR ATM modules in repair centers.

ATMdesk is an independent software provider not related to NCR. ATMdesk products are not officially endorsed by NCR.

Field service diagnostics

Field service diagnostics

Our diagnostics for NCR 58xx and 66xx ATMs shows you which part is defective, displays M-Status and M-Data in clear text, and lists error logs and tallies.

By using our diagnostic software in the field, you can quickly find defects, save money on parts, reduce the number of future calls, and increase the overall uptime of your NCR ATMs.

USB device authorization

USB device authorization

Automatically authorize new USB devices after installing them in NCR SelfServ ATMs.

Just replace the defective USB device - like dispenser, card reader, or printer. Then, run ATMdesk, and verify the proper function. Your new device is instantly authorized for further use under the NCR Aptra software platform.

Repair center diagnostics

Repair center diagnostics

Diagnose modules from NCR 58xx and 66xx ATMs in stand-alone mode right in your repair center.

Made for assembly lines and high-volume throughput, these diagnostic tests shorten the time that is necessary to find defects. After the repair is completed, you can print and attach a receipt to the module that confirms that it functions properly.

Benefits for service companies

  • Avoid blindly replacing the parts that are considered broken.
  • Save on repeat visits to the same ATM to fix related problems.
  • Save on the expensive and often unavailable NCR FE key.
  • Avoid the need for proprietary NCR Status Code book.
  • Buy ATMdesk licenses to scale as your business grows.
  • Receive immediate feedback from the ATMdesk support team.

Benefits for field engineers

  • Find defective devices quicker.
  • Determine the device failure exactly.
  • See the fully decoded M-Status and M-Data.
  • Replace devices if necessary and authorize them.
  • Investigate ATM error logs and tallies for problem prevention.
  • Print detailed reports about what was found and what was fixed.
Our products

Our products

To run ATMdesk diagnostics on an NCR ATM in the field or on a PC in your workshop, you need:

ATMdesk software
ATMdesk licenses
ATMdesk keys

If you are not sure which software and licenses to choose for your operation, contact us for more details.

ATMdesk software

ATMdesk software

This software runs on NCR ATMs in the field or on PCs in a workshop in the presence of an ATMdesk key that is loaded with a valid ATMdesk license.

ATMdesk software is updated regularly as new devices evolve. The latest version is available for download free of charge from our website.

ATMdesk licenses

ATMdesk licenses

These licenses provide the right to use ATMdesk software. We offer different licenses to meet the various requirements of individual customers.

If you need assistance in selecting the right ATMdesk license for your business, contact us for more details.

ATMdesk keys

ATMdesk keys

These small USB dongles hold ATMdesk licenses. Every engineer who needs ATMdesk diagnostics needs an ATMdesk key.

These reusable keys can be loaded and reloaded online with more licenses when expired.

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